Conditions d’utilisation

Welcome to Café Piedralipe. The terms “we”, “us” and “our” refer to Café Piedralipe. We operate this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience. Café Piedralipe is powered by Shopify. These Terms of Service, together with the policies they incorporate, describe your rights and responsibilities when you use the Services. By visiting, interacting with or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Services.

Access and accounts

To use the Services, browse our store or purchase products, we may ask for information such as your email address, shipping, billing and payment details. You must provide correct, current and complete information and are responsible for keeping your credentials and all account activity secure. You may not transfer, sell, assign or license your account to another person.

Products and prices

We sell specialty-coffee microlots and related methods. Microlots are unique, limited-stock lots; once sold out they may not be available again. We aim for accurate descriptions, images and tasting notes, but natural variation inherent to an agricultural product may occur.

Prices are charged in Colombian pesos (COP). Prices may change without notice, but the applicable price is the one shown when you confirm your order.

Orders and payment

The cart and checkout are provided through Shopify. Bold is the payment provider enabled in Colombia and processes the payment method you select from those displayed at checkout. Before you pay, you will see the order details, each item’s price, applicable shipping costs and the total payable. An order is accepted when you receive the corresponding confirmation. We may decline or cancel an order before dispatch for a manifest pricing error, lack of stock or a reasonable suspicion of fraud; in that event, we will notify you and refund any applicable amount already charged.

Shipping, returns and refunds

Shipping is governed by our Shipping Policy, and returns and refunds by our Refund & Return Policy, both of which form part of these terms.

Intellectual property and third-party links

The content, trademarks, names, logos, images and design of the Services belong to Café Piedralipe, its licensors or their respective owners and are protected by applicable law. You may use the Services only for personal, non-commercial purposes. Third-party links, materials or functionality are offered under their own terms; we do not control or guarantee their content, accuracy or practices.

Relationship with Shopify and privacy

Café Piedralipe is powered by Shopify, but sales and purchases made in the store are made directly with Café Piedralipe. Shopify is not responsible for any aspect of a sale between you and Café Piedralipe. Personal information is handled under our Privacy Policy and, where applicable, Shopify’s Privacy Policy. Review our Privacy Policy to learn how Café Piedralipe, Shopify and our providers use personal information.

Permitted use and changes

You may access and use the Services only for lawful purposes. You may not infringe third-party rights, transmit false or malicious information, send spam, impersonate another person, introduce malicious code, collect others’ personal information, or bypass security or access controls. We may suspend or disable an account if you breach these terms. We may update these terms by posting a new version and will communicate material changes where required by law.

Requests, complaints and claims

For a request, complaint or claim about your purchase, email info@cafepiedralipe.co and include your order number, name and a description of the matter. Shopify and Bold facilitate checkout and payment, but Café Piedralipe remains your point of contact for the sale, delivery, returns and guarantee.

Payment reversal

When you pay with a credit card, debit card or another electronic payment instrument, you may request a payment reversal in the cases provided by Ley 1480 of 2011: fraud, an unauthorized transaction, non-delivery, an item different from the one ordered, or a defective item. You must submit the complaint to us and notify the issuer of your payment instrument within five (5) business days after learning of the event or receiving — or when you should have received — the product. You must return the product where applicable.

Limitation of liability

Nothing in these terms limits, excludes or replaces the non-waivable rights that Colombian law grants consumers, including the legal guarantee and applicable complaint mechanisms.

Governing law and jurisdiction

These terms are governed by the laws of the Republic of Colombia. Without prejudice to other legally available mechanisms, you may bring consumer-protection claims before the Superintendency of Industry and Commerce (SIC) or the competent judicial authority.

Changes to the terms

We may update these terms at any time. The version applicable to your purchase is the one in force when you place your order.

Contact information

Questions about these Terms of Service should be sent to info@cafepiedralipe.co.

  • Asociación Piedralipe
  • NIT: 902060925-6
  • Calle 35 Km 6 #10, Turbaco, Bolívar, Colombia
  • +57 300 311 2485
  • info@cafepiedralipe.co