Versand

We ship Colombian specialty coffee to customers within Colombia. Here we explain delivery timeframes and costs.

Where we ship

For now we ship only within Colombia; we do not yet offer international shipping. Delivery availability for a specific address is confirmed at checkout before you make payment.

Processing and timeframes

The preparation time and estimated delivery date or window are shown for your destination during checkout, before payment. Timeframes can vary with location, product availability, payment confirmation, non-business days and circumstances affecting the carrier. If a material delay occurs, we will contact you using the details in your order.

Shipping costs

The applicable shipping cost is calculated and shown in the Shopify checkout before payment, based on the destination, the order and the available delivery rate. The total shown before you confirm the purchase includes applicable shipping costs.

Tracking

When your order is dispatched, you will receive tracking information by email, where the carrier supports it.

Transit damage and incorrect addresses

If your order arrives damaged, our Refund & Return Policy applies. Check that your address and contact details are correct before paying. If you notice an error, contact us immediately; we will make reasonable efforts to help before dispatch, but cannot guarantee changes once the order has been handed to the carrier.